Buying Guide

What to Watch For When Buying Ledger in China | Neutral Checklist of Pitfalls

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When buying a Ledger hardware wallet in mainland China, regardless of the channel, you should run through a basic check when the package arrives. This is not about distrusting the seller — it is giving your own assets an extra layer of protection. Even for official channels, there is a remote chance of replacement somewhere in the logistics chain.

The checklist below applies to all channels. There aren't many items, but each one is closely tied to downstream security.

Check the Packaging First

  • Does the outer packaging show obvious crush marks or signs of being opened; are the seals / security tapes intact, and do the color and wording match the official design.

  • Are the accessories complete: cable, quick-start card, recovery-phrase card, certificate of authenticity, etc.

Confirm at First Power-On

  • Unactivated state: a genuine Ledger should be in factory-default state at first power-on — you should set your own PIN and generate your own recovery phrase. If the device prompts "already paired" or "please enter the recovery phrase we sent you," stop using it immediately and contact official support.

  • Blank recovery-phrase card: the included recovery-phrase card should be completely blank; any card that already has a recovery phrase printed or written on it must not be used.

Run a Genuine Check

Ledger Live has a built-in Genuine Check function that can verify online whether the device is using an original-factory chip. We recommend running it once for every new device; the operation is very quick and can be done the first time you connect in Ledger Live. If the check fails, do not continue initializing an account — first contact the seller and official support.

Clarify the After-Sales Path in Advance

  • Who honors the warranty: for an authorized reseller, can the original-factory warranty be used; for a personal shopper, after-sales is usually only borne by the shopper themselves, and the original factory may not accept the claim.

  • Return-and-exchange boundaries: hardware wallets are a security product; most channels do not accept 7-day no-reason returns after the package has been opened and activated. Read the terms before ordering.

Signals to Watch For

If any of the following occurs, pause and verify the channel's identity: the device has an account already bound at first boot; the recovery phrase has already been written out; packaging seals have clearly been re-applied; the price is far below market; the seller refuses to provide company information or an invoice. Digibit will continuously compile such signals into our Chinese pages, but the final judgment is yours to make.

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