Verification & Authenticity
Seal check · accessory checklist · evidence keepingWhen your Ledger arrives, run this verification pass: check the tamper seal, inventory accessories, photograph evidence, and run the device's own integrity check via Ledger Wallet. Digibit's checklist complements but does not replace Ledger's own verification.
How to Tell If a Ledger Is Authentic | Genuine Verification Methods
This page introduces authenticity verification and warranty information for Ledger devices.
Genuine Verification
Devices purchased through official channels come with an authenticity guarantee; upon delivery, check that seals are intact and inspect the condition of the device.
Serial Number Information
The device serial number can be found on the packaging or in the device settings; it is an important reference when contacting after-sales support.
Warranty Proof
Keep the purchase receipt and order details; these serve as proof of purchase channel and date when warranty service is required.
How to Check Ledger Seals | Packaging Anti-Counterfeiting Guide
This page introduces how to consult and handle Ledger after-sales issues.
Consultation Channels
Ledger provides online chat and email support channels; go through the official site to find the correct contact entry point.
Issue Reporting
Providing order information, device serial numbers and clear issue descriptions when reporting helps speed up the resolution process.
Common Issues
Software issues can usually be fixed by updating; hardware issues require contacting the official team to evaluate whether repair or replacement is needed.
Complete Ledger Authenticity Check Guide | Safety Checks for a New Device
This page introduces warranty and repair-related information for Ledger products.
Warranty Period
Ledger products typically come with a specified warranty period; the exact duration follows the official statement at the time of purchase.
Warranty Scope
The warranty usually covers manufacturing defects and non-user-caused damage. User-caused damage, water ingress and unauthorized disassembly may not be covered.
Repair Flow
When repair is needed, contact official support through the official channel and provide the requested information and documentation per their instructions.
